Privacy Policy

We are committed to protecting your personal information and ensuring transparency in our data practices.

Objective, scope and applicability

Fluidlife respects individual privacy and is committed to protecting personal information.
This Privacy Policy describes how we collect, use, disclose, and transfer personal information through our platforms (website and mobile applications).
By accessing and using our platform, you consent to the collection and use of information as described in this policy.

Information collection

Types of information collected

Personal name, email, postal address, phone number
Date of birth, language preference, location
Shipping information and IP addresses
Financial information (processed by our payment partners; we never store card details)
Interests and preferences

Collection methods

Direct submission on our platform
Automatic collection via cookies and similar technologies
Information from third-party sources
Social media interactions

Purpose of information collection

We collect and use personal information to:
Verify your identity
Fulfil product purchases and process orders
Communicate with customers
Run marketing and promotional activities (with consent)
Improve our service
Comply with legal obligations

Information sharing

We share personal information only with:
Authorised affiliates and service providers (payment, logistics, communications)
Third parties when you give explicit consent
Authorities, in response to legal requirements or court orders

Your rights under the DPDP Act, 2023

You have the right to:
Access and update your personal information
Opt out of marketing communications
Withdraw consent at any time
Request erasure of your data (subject to lawful retention for accounting, tax, and order records)
Export your data — available from your account dashboard

Contact

For privacy concerns or queries, contact our grievance officer:

Fluidlife
India

Email: [email protected]